Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue.
Truly one of my favorite books. I reread this book, or more often re-listen to it, at least once a year. It is one of my first resources when I find myself struggling with interpersonal conflicts and important conversations.